Support Contacts

To swiftly address your concern, we recommend seeking technical assistance and support from the individual indicated in this article.

For problems regarding:

  1. Missing or expired Access Credentials
  2. Smart Locks Not Detected
  3. Resource Reservation Problems

Please contact one of the following contacts:

  • Building administrator of your organization
  • IT or HR administrator responsible for managing the Luckey system within your organization
  • Reception personnel tasked with authorizing access
  • Relevant department managing access authorizations


  • If you haven’t received a response from your building’s manager
  • If the application experiences unexpected crashes or behaves abnormally

Please send an email to Include your location name and the email you use to log in. Our dedicated technical support team will promptly provide assistance.

Don’t forget that you can always verify the status of our online and cloud services by visiting the following URL:

We extend our gratitude for choosing Sofia part of ISEO. We’re committed to ensuring your access experience remains seamless and secure.