Support Contacts

To swiftly address your concern, we recommend seeking technical assistance and support from the individual indicated in this article.

For problems regarding:

  1. Missing or expired Access Credentials
  2. Smart Locks Not Detected
  3. Resource Reservation Problems

Please contact one of the following contacts:

  • Building administrator of your organization
  • IT or HR administrator responsible for managing the Luckey system within your organization
  • Reception personnel tasked with authorizing access
  • Relevant department managing access authorizations

Don’t forget that you can always verify the status of our online and cloud services by visiting the following URL: https://sofialocks-luckey.freshstatus.io/.

We extend our gratitude for choosing Sofia part of ISEO. We’re committed to ensuring your access experience remains seamless and secure.