Personal PIN, FaceId and Touch Id

Within the Luckey Mobile Application, it is possible to activate an additional level of security consisting of a five-digit numeric PIN that will be prompted to the user every time the application starts.

Set a personal PIN and Biometric authentication

To activate it go to the Settings menu and start to activate the PIN by clicking on the appropriate section. Upon activation, you will be asked to enter and confirm a 5-digit code.

As the last step you will be asked to activate the additional biometric authentication factor, this step is optional and can be subsequently activated or deactivated by the user.

The biometric authentication, touchId, or faceId can be activated only if the user’s phone supports this type of authentication. If the user’s phone does not have biometric detection sensors, the application will not show this option.

Once the personal PIN has been activated, it is possible to return to the Pin section to:

  • Deactivate the personal PIN
  • Activate or deactivate biometric recognition
  • Change the personal PIN

What happens if I forget the PIN?

If you have forgotten your personal PIN, don’t worry. You can initiate a PIN reset process. This involves sending an OTP Security Code to the email linked to your account. After receiving the code via email, you’ll be prompted to enter it. If the code is accurate, you can proceed to establish a new security code to complete the process.