Login Error Guide

54 years ago
2 minutes

Login failed error

  • Make sure your Location Name is entered correctly. You can verify it in your registration email
  • Verify that your username and password are accurately entered.
  • Reset your password through the mobile application if you’ve forgotten it.

User Disabled

If your user has been disabled, please contact:

  • The building administrator of your organization.
  • Your organization’s IT or HR administrator managing the Luckey system.
  • The reception responsible for authorizing accesses.
  • The relevant office or department handling access authorizations.

Device Not Authorized

This error means that another device has been used with your account, please contact:

  • The building administrator of your organization.
  • Your organization’s IT or HR administrator managing the Luckey system.
  • The reception responsible for authorizing accesses.
  • The relevant office or department handling access authorizations.

The administrator managing the Luckey system needs to reset your device association from the administrative panel.

Other issues

  • If you haven’t received a response from your building’s manager
  • If the application unexpectedly crashes or behaves unexpectedly

Please send an email to support@sofialocks.com providing your location name and the email you use to log in. Our technical support team will assist you promptly.

Thank you for choosing Sofia Locks. We’re here to ensure your access experience is seamless and secure.