HyperLock Stylos Online Data on Card: solutions

Resolutions from Remote

1) Verify user credentials and possible change of smartphone/card permissions in real time to allow access
2) Verify that the user is logged into the app and has an associated mobile UUID from Luckey Backoffice
3) Verify with the user that he/she has Bluetooth on the phone and is not connected to any other BLE devices (e.g., headset, car, etc.)
4) Remotely unlock the door in question by pressing the “open” button on the specific doorway

Field Resolutions

1) Opening attempt with passe-partout badge
2) Attempt to open with passe-partout smartphone.
3) If Atlas is found to be offline by Luckey, go to the room where the system is installed and restart the non-functioning Atlas by pressing the “reset” key
4) Use the physical key to access the space
5) Use another port (if possible).