HyperLock Smart Relay Online Data on Lock: solutions

Resolutions from Remote

1) Verify user credentials and possible change of smartphone/card permissions in real time to allow access
2) Verify that the user is logged into the app and has an associated mobile UUID from Luckey Backoffice
3) Verify with the user that he/she has Bluetooth on the phone and is not connected to any other BLE devices (e.g., headset, car, etc.)
4) Remote unlock the gate by pressing the “open” button on the specific “gate”
5) Hypergate reboot and new open attempt

Field Resolutions

1) Attempt opening with passe-partout smartphone.
2) Use a physical key for space access.
3) Use another gate (if possible).