HyperLock Libra Offline Data on Lock: solutions

Resolutions from Remote

1) Verify user credentials and possibly change smartphone permissions in real time to allow access
2) Verify that the user is logged into the app and has an associated mobile UUID from Luckey Backoffice
3) Verify with the user that he/she has Bluetooth on the phone and is not connected to any other BLE devices (e.g., headset, car, etc.)

Field Resolutions

1) Attempt to open with a passe-partout badge.
2) Attempt to open with a passe-partout smartphone.
3) Verify user credentials and possibly change badge permissions to synchronize downstream of opening with the smartphone (only makes sense to solve the problem to the user permanently)
4) Use another door (if possible).