Cards Synchronization Status

When you add a card credential to the Luckey Web Platform, the card information will be propagated from the Sofia Cloud to your smart locks in the field.

A Card can be either in one of these three statuses for every Smart Lock:

StatusMeaningActions
Not Updated on this LockThe Card will be in the Not Updated on this Lock status if the Card information has not yet been propagated to that specific Smart Lock. In this status, the Card will not be able to open the door yet
FailedThe Card will be in the Failed status if the Card information has failed to propagate to that specific Smart Lock. In this status, the Card will not be able to open the door
Updated on this LockThe Card will be in Updated on this Lock status when the Card information has been synchronized on a specific Smart Lock.in this status, the Card will open that specific Smart Lock

You can monitor the status of the card information propagation on every smart lock involved from the card details under the synchronization status tab.

Synchronization Status of a Card

Note: Please consider that when a Card is in Updated status if you update the Card information, the Card will return to the Not Updated status until the last information change has been propagated to the Smart Locks

Depending on your Luckey architecture, this propagation can take place in real-time or after a user interacts with the Smart Lock.

Propagation Type Smart Locks TypeSystem Type
Real-Time PropagationThe propagation will occur in real-time on all your Online Wired Smart Locks or Wireless Locks connected to a Sofia HyperGate Pro. (Standard and Enterprise Systems)Standard and Enterprise System
Opportunistic Propagation In the case of Wireless Offline Smart Locks, the Card will be updated on every single Smart Lock by the first open operation using the Luckey Mobile Application. This operation can be performed by any authorized user for that particular Smart Lock.Easy System