Access Credentials – PIN Codes

The Luckey software allows you to create PIN access credentials for your users in a fast and easy way.

The PIN Access Rules are those permissions that allow a user to open for a certain period of time, one or more Smart Locks with the use of a numeric code.

For security reasons, a PIN Rule must be assigned to a single User.


This feature is available only on smart locks that support PIN codes
Pin section on Luckey Web

Create a PIN credential

To create, delete and modify this type of credentials you can go to the PIN section in the Luckey Web Application.

You can easily create a new PIN credential by inserting the following piece of information:

  • PIN Number: the numeric PIN (4 to 7 digits)
  • Notes: free text notes to associate with the PIN
  • Authorized user: the user to whom the PIN will be assigned
  • Smart Locks: The list of doors that users will be able to open with the PIN
  • Date interval, time slot, and days on which the rule will be active

Authorized User

This field indicates the user that will be associated with the user of the new PIN credential. You can select the User by using its Default Tags.

Smart Locks

This field indicates the Smart Locks that the user will be able to open with the new PIN. You can either use Special Lock Tags or Default Lock Tags for selecting a group or a single Smart Lock.


This feature is available only on smart locks that support PIN codes

Selecting the User and Smart Locks

Date and time

The last piece of information needed to create a PIN Access rule is the validity interval of the credential. You will select:

  • a date interval indicating from which dates the credential will be active and usable by the user
  • a time slot indicating at which time of the day the credential will be valid
  • days allowed indicating in which days of the week the credential will be valid

If the user tries to use the credential outside the selected date interval or time slot, or on a forbidden day, he will not be able to open the selected Smart Locks with the new PIN.

Date, time, and days selector

PIN Synchronization Status

When you add a PIN credential to the Luckey Web Platform, the PIN information will be propagated from the Sofia Cloud to your Smart Locks on the field.

Depending on your Luckey architecture, this propagation can take place in real-time or after a user interacts with the Smart Lock, specifically:

Propagation Type Smart Locks TypeSystem Type
Real-Time PropagationThe propagation will take place in real-time on all your Online Wired Smart Locks or Wireless Locks connected to a Sofia HyperGate Pro. (Standard and Enterprise SystemsStandard and Enterprise System
Opportunistic Propagation In the case of Wireless Offline Smart Locks, the PIN will be updated on every single Smart Lock by the first open operation using the Luckey Mobile Application. This operation can be performed by any authorized user for that particular Smart Lock.Easy System

Check this article to find out your system type!

In both cases, you can monitor the status of the PIN information propagation on every Smart Lock involved from the PIN Details under the tab Synchronization Status.

Synchronization Status of a PIN

A PIN can be either in one of these two statuses for every Smart Lock:

Not Updated on this LockThe PIN will be in the Not Updated on this Lock status if the PIN information has not yet been propagated to that specific Smart Lock. In this status, the PIN will not be able to open the door.
Updated on this LockThe PIN will be in the Updated on this Lock status when the PIN information has been synchronized on a specific Smart this status, the PIN will open that specific Smart Lock

Note: Please consider that when a PIN is in Updated status if you update the PIN information, the PIN will return to the Not Updated status until the last information change has been propagated to the Smart Locks